Pensioners & Veterans
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Pensioners and Veterans in Victoria

Who Is Eligible for a Voucher?

The Hearing Services Program issues hearing service vouchers to eligible people. To be eligible, you must be an Australian citizen or permanent resident 21 years of age or older. You must hold a Pensioner Concession Card, Department of Veteran Affairs (DVA) Gold Repatriation Health Card, and DVA White Repatriation Health Card covering hearing loss or receipt of Sickness Allowance from Centrelink.

  • A nurse is putting a hearing aid in an older woman 's ear.

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The Following People Are Also Eligible

Dependants of a person in one of the above categories are members of the Australian Defence Forces and clients of the Commonwealth Rehabilitation Service (CRS) Australia.

The Hearing Services Voucher

Your Hearing Services Voucher entitles you to obtain, free of charge, a hearing assessment, hearing rehabilitation, selection and fitting of hearing devices (if necessary) and an ALD (Assistive Listening Device) in lieu of hearing devices.


In addition, you may obtain maintenance for your hearing devices and a regular supply of batteries on payment of an annual service charge. Most veterans will not be required to pay the annual maintenance fee, although some exceptions may exist. You will also receive advice on how to make the best possible use of your hearing devices and how to manage your hearing loss.

Top -Up Hearing Devices

Although your hearing services voucher entitles you to free hearing device(s) if this is clinically necessary, you may choose to pay a contribution yourself in order to be fitted with an approved device that is not on the free list.


Hearing devices available under these top-up arrangements have additional features beyond those needed to provide a satisfactory rehabilitation outcome for your assessed needs. Your hearing services provider will be able to explain to you the benefits you might expect from the additional features that are available.

Genuinely caring for every client.

How to Apply

You can obtain an application form from your doctor. (Your doctor should examine your ears before signing the form.) You can also obtain the application from a hearing services provider who is contracted to the Hearing Services Program (a list of hearing service providers can be obtained from the Hearing Services Program) or the Hearing Services Program by ringing 1800 133 327 (mobile charges apply) or connecting directly to the application form below and print it off.


Hearing Aid Specialists can assist you in applying for your voucher if you are unsure of what needs to be done.  Click on the link below to download a PDF version of the application form or fill out the online form below.

Voucher Application Form

Australian Government Hearing Services Program 

Client Application Form Visit our website www.hearingservices.gov.au


  • to find out if you are eligible
  • to apply online(excludes NDIS and DES)
  • to find a service provider
  • to find out about the services
  • to find information on hearing


Alternatively email your completed application form to hearing@health.gov.au

or post to Hearing Services Program MDP 113, GPO Box 9848 Canberra ACT 260


Further information

Under 21 year olds

Access to hearing services and support for children and young adults is delivered by Hearing Australia. They can be contacted on 131 797 or by email to info@hearing.com.au


**National Disability Insurance Scheme (NDIS)

If you are a participant of the NDIS, your National Disability Insurance Agency planner will need to complete their planner information and email the completed form to hearing@health.gov.au. More information on eligibility and services available to NDIS clients is available on the NDIS website at www.ndis.gov.au.


**Disability Employment Services (DES) program

If you are a participant in an Australian Government DES program, your DES Case Manager will need to apply on your behalf. Please contact your case manager to discuss this further.


National Relay Service

If you are deaf or have a hearing or speech impairment, you can contact us via the National Relay Service (www.relayservice.gov.au) or call 1800 555 660.


Looking for a hearing service provider? If you would like to arrange an appointment for hearing services, you can find a list of service providers on the program’s website. A service provider can also help you apply for the program online, which is a faster process than sending in this form (excludes NDIS and DES applications). 


Website: www.hearingservices.gov.au

Email: hearing@health.gov.au

Phone: 1800 500 726

Post: Hearing Services Program Department of Health Mail Drop Point 113 GPO Box 9848 Canberra ACT 2601:


Australian Government Hearing Services Program

Optional Information


Correspondence preferences

Check before you send us this form

✓Have you provided your

•Full name

•Date of birth

•Eligibility Number

•Postal Address

•Email and/or phone number


✓Have you read the privacy and personal

information section


✓Have you signed and dated the form


✓ **NDIS and DES - has your planner

completed their details


✓ **NDIS and DES - the application must be

emailed to hearing@health.gov.au from an

NDIS email address or an approved DES

provider.


Your eligibility type

* Indicates mandatory information

* If you are an Australian citizen or permanent resident 21 years or older, tick the box that relates to your eligibility


Your eligibility details

Note If you are a dependent please provide the primary card holder’s details below to enable processing of the application.


Your details


Privacy and your personal information

Your personal information is protected by law, including the Privacy Act 1988, and is being collected by the Australian
Government Department of Health (the Department) for the purposes of determining eligibility for and administering the Australian Government Hearing Services Program (the program). If you do not provide this information then the Department will not be able to provide you with hearing  services under the program.


You can get more information about the way in which the Department will manage your personal information, including 

our privacy policy, at www.hearingservices.gov.au.


By signing this form you are consenting to and authorising the Department to collect, store and disclose your information, including personal information.


If the applicant is unable to sign, an authorised person can sign on their behalf. 


Alternative contact


NDIS and DES only - NDIA Planner and DES provider details


Choosing Your Service Provider

A directory listing the names and addresses of contracted hearing service providers will be sent to you at the same time as your Hearing Services Voucher. You are free to choose any of these providers.


Please remember to take your Hearing Services Voucher with you when you visit your hearing services practitioner.


For further information regarding the Hearing Services Program Voucher System, give our team a call on (03) 5223 2770 or send us your request.

Have Questions? Give Us a Call.

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